SHIPPING POLICY

Thank you for shopping with D’Ophir. Below is our shipping policy, including processing times, shipping methods, and important details regarding customs and returns.

Processing & Shipping Times

• Couture & Handmade Pieces: Processing time is 8-15 business days before shipping.
• Ready-to-Wear Items: Processing time is 3-5 business days before shipping.
• Shipping Duration: Once shipped, delivery takes approximately 2-5 business days to most countries.
• All orders are shipped via DHL or FedEx with tracking information provided.

Shipping Fees, Taxes & Duties

• Shipping fees are calculated at checkout based on the destination and shipping method.
• Customers are responsible for all customs duties, import taxes, and any other fees imposed by their country’s regulations.
• D’Ophir is not liable for any delays caused by customs clearance procedures.

Returns & Shipping Responsibility

• Customers must not return any items until their return request has been approved.
• Once a return request is approved, customers will receive detailed return shipping instructions.
• All return shipping fees, taxes, and any related costs are the responsibility of the customer.
• Customers must ensure that returned items are securely packaged and reach us in safe condition to be eligible for store credit or exchange.
• D’Ophir is not responsible for lost, damaged, or delayed return shipments.

Lost or Delayed Shipments

• Once an order has been handed to the shipping carrier, D’Ophir is no longer responsible for lost, stolen, or delayed packages.
• Customers are advised to track their orders and contact the shipping carrier for assistance with any shipping-related issues.

For any shipping inquiries, please contact us at info@dophir.com.