No products in the cart.
Ask Us Anything
For more details and enquiry, please contact us below
Recent Blogs
How Can I Order?
Orders can be placed exclusively on our website or through a private consultation (for customs). Due to the handmade nature of our designs, availability is limited, and production begins once an order is confirmed.
Can I customize or request modifications to a design?
We offer customization for select pieces. If you require a unique variation, we recommend booking a private consultation to discuss your vision
How long does it take to create and deliver a made-to-order piece?
Each piece is handmade and requires 8-15 business days for production, depending on the complexity of the design. Express production may be available for an additional fee.
Can I request a private consultation for a custom design?
Yes, we offer private consultations for clients seeking custom haute couture pieces. Please contact us to schedule an appointment.
What shipping options do you offer?
We offer standard and express shipping worldwide via DHL & FedEX.
Do you ship internationally?
Yes, we offer worldwide shipping. International orders are subject to local customs regulations.
How To Use Gift Cards?
We currently do not have gift cards available at this time.
What Is Your Return Policy?
Please visit our return page for our return policy
Will I need to pay customs duties or taxes on my order?
Customs duties and import taxes are the responsibility of the client. We recommend checking your country’s import regulations before placing an order.
How do I track my order once it has been shipped?
Once your order has been shipped, you will receive a tracking number via email or Text to monitor its journey.
What is D’Ophir’s return policy?
Please visit www.dophir.com/returns to review our detailed return and exchange policy
How Do I Cancel My Order?
Orders cannot be canceled once production has started. However, if you contact us within 24 hours of placing your order, we will do our best to accommodate changes or cancellations.
How Do I Know If My Order Went Through?
Please check your email for confirmation that you received your order as soon as your order is placed.
What should I do if my order arrives damaged?
If your item arrives damaged or defective:
- Notify us within 24 hours of receiving your item with details and photographs of the issue.
- We will offer a repair, replacement, or store credit after inspecting and approving the claim.
How should I care for my D’Ophir pieces?
We provide detailed care instruction for each product on the product page. Due to the delicate nature of our fabrics and embroidery, avoid prolonged exposure to direct sunlight, moisture, or excessive friction.
Do you offer private previews of new collections?
Yes, select clients are invited to exclusive previews before public releases.
Can I book a personal styling consultation?
Yes, personal styling consultations are available upon request. These sessions offer a personalized shopping experience tailored to your style and occasion.
Where can I see D’Ophir pieces in person?
D’Ophir pieces are available through private appointments and exclusive events. We do not operate traditional retail stores at this time.
Is D’Ophir committed to sustainable fashion?
Yes, we prioritize sustainable craftsmanship by producing on a made-to-order basis, reducing waste, and using ethically sourced materials.
How do you ensure ethical sourcing and craftsmanship?
Our materials are sourced from responsible suppliers, and every artisan working on D’Ophir pieces is fairly compensated for their expertise.
